Help & Support

RIX parking

PINS points are usually credited within 1 day after transaction.* If they do not appear in your account within 1 day, please fill out the form to claim the missing PINS here*

see exceptions and conditions

*see exceptions and conditions
2.1 Card was shown, but PINS are still missing
Please contact PINS Member Service

Bonusway

PINS points are usually credited within 45 days after transaction* If you have had transaction without using Bonusway platform, claiming missing PINS is not possible. You can collect PINS automatically always by shopping online through PINS Bonusway platform. 
*see exceptions and conditions

Membership number was entered, but PINS are still missing
Please contact PINS Member Service

Gjensidige

PINS points are usually credited within 1 days after transaction.* If they do not appear in your account within 1 days after transaction, please fill out the form to claim the missing PINS here*

see exceptions and conditions

Other partners

PINS points are usually credited within 7 days after transaction.* If they do not appear in your account within 7 days after transaction, please fill out the form to claim the missing PINS here*

see exceptions and conditions

Non-retro

PINS points are usually credited within 7 days after transaction* If you have had transaction and PINS card was not shown, claiming missing PINS is not possible. You can collect PINS automatically always showing PINS card.
*see exceptions and conditions

Card was shown, but PINS are still missing
Please contact PINS Member Service

ALL PARTNERS - EXPIRY

All PINS points collected at PINS partners are valid for 3 years (except for Executive and VIP status card owners). If these PINS are not spent within this time, they expire irreversibly on the day they were collected 3 years ago.